What the Top CLO of 2010 Says about "Learning"

As quoted from Qualcomm CLO, Tamar Elkeles-2010 CLO of the Year, Tamar Elkeles designated by CLO Magazine in the September 2010 issue

"Three key learnings stand out: 1.) Hire great people, 2.) Utilize Vendors as Partners or Adjunct Staff and 3.) Learn from your Colleagues

2.) Utilize Vendors as Partners or Adjunct Staff- I have built several partnerships with local and global vendors over the years. These trainers, consultants and professors have become invaluable for me and my organization. I can’t hire all of them as employees- now would all of them want to be hired on- but they act as they are part of my team. We have the same goals, focus and commitment. Enabling true partnerships with trusted vendors allows me to have a larger staff of talented individuals who can impact my organization. Use their industry research, obtain good data, and ask vendors to help you learn about what their clients are doing. Vendors offer a wealth of knowledge and can enhance your capabilities. My learning organization’s effectiveness is a result of the highly collaborative partnerships we have with our vendors."

A "Cool Place" to Discuss Business

I recently completed a 10 Minutes to Change initiative for a client who asked - "Do I want to meet the participants for their 60-75 minute session in the Conference Room or the Meeting Room?" Their Meeting Room is simply an office furnished with a couple of pictures, whiteboard, telephone, four comfortable leather chairs and a coffee table.

I am so glad I chose the Meeting Room which made for a relaxed setting and highly productive forum for the conversations at hand. The room has terrific application for interviews, brainstorming sessions and manager/employee communications.

So take a look at a vacant office on your premises and consider the possibilities of transforming this into your Company's "The Meeting Room"- you'll be glad you did!

Time Lost or Perspective Gained?

This week, I made the decision to take time away from work and watch my son’s 4:00 tennis matches. A total of 6 hours lost. Or were they really?

On Thursday, I talked to a client with older children who happens to be one of the best family men I know. He reminded me... my son’s tennis matches are fleeting.

So that afternoon, I attended a match I hadn't planned on seeing, 30 minutes away.

I’m thinking now that my other 44 hours were more productive. And I loved seeing those matches!

This is a Great Time to be an Employee

Employees have a steady paycheck, benefits and most important, real and tangible opportunity. Now is the time to embrace your situation and truly make a difference.

1)...Forget, for now, Those Dreams of Your Own Business - Hey, if you are an Entrepreneur with an incredible idea… maybe. But if you want to be a consultant or open a small business, now is not the time! Competition is fierce and the market is lean, demanding and thankless.
2)...Recognize the Pain of Those in Job Transition - Finding a new job is more stressful and time consuming than you possibly imagine. And there are no signs of immediate change.
3)...Appreciate Your Compensation – There is tremendous downward pressure on salaries as Companies seek to align compensation expense with deteriorating revenues and margins. Your current salary is likely at or above “market value”.
4)...Make Yourself a Better Manager- Demand is high for Middle Managers who balance functional responsibilities in combination with organizational strategies. Make a strong statement that you “get it” through both your words and actions and seek guidance from internal mentors to escalate your performance and visibility.
5)...Listen and Learn – Do the extra little things to excel in every business communication. Companies value those who overcome performance barriers and impact customers, vendors and other employees in a highly collaborative manner.

While your job may not be perfect, be very thankful you have one and make every effort to heighten both your attitude and performance. Your level of satisfaction will increase and rewards will come your way. Don’t worry, for now, about when, right now the reward is “You Are Employed”.

A Gem of a Concept

Got an email from a terrific lady who says "I take great pride in working hard every day."

If every employee worked hard every day-

• we wouldn’t have as severe an economic crisis and
• we’d be getting out of it much sooner.

Thanks for the great input, Mary Ann!

Create Energy, Even in a Stagnant Workplace

Too often, professionals describe to me their monotonous work environment, where business is anything but exciting...

You have the ability to change this environment. In this economy, we need to be nimble, carefree, loosey goosey and risk tolerant (especially when so many are risk averse).

Some of my favorite ways workplace energy is produced…

Sales and Revenues create energy. create Energy.
Client Care creates energy.
Creative Ideas create energy.
Relationships create energy.
Women create energy.
Teams and Collaberation create energy.
Receptionists (no kidding!) create energy.
Good Leaders create energy.
But most of all, YOU create energy.

What’s does the energymeter say about you and your co-workers today?

Getting Cold Out There

The colder temperatures don't compare to the "frigidity" and indecisiveness displayed currently by many middle market CEO' s.

Business success is about action, not inaction. Inaction leads to complacency, rumors and decreased everything.

Companies who study, create, adjust and ultimately "buy" based upon a well thought out action plan for the coming year; ... will truly differentiate themselves.

I've Had Enough!!!!

Enough that i'm blogging for the 1st time in 2 months.

Enough that I'm writing this at 10:30 at night.

Enough that my self-induced withdrawal yesterday ... caused me to come home in a crappy mood and take it out on my wife.

What have I had enough of?

CNBC on the Internet, CNBC on TV, sweating the difficult economy and digesting the seemingly incomprehensible day to day news.

But you know something? I don't follow the daily sagas and I'll filled in anyway during social and business discussions.

Most of us are better off not focusing on the day to day and minute to minute updates.

...Somehow, I feel much better today. My 2nd day of withdrawal, I am once again 100% focused on my clients, my business, my family.

I developed a cool new business concept this evening and I'm being nice again to my wife.

Anyone know what's on CBS?

Translating Marketing into Every Day Life

Just interviewed a solid executive and we were chatting about the importance of marketing in any size company.

The normal "buzzwords" came up...intellect, presence, attire, knowhow, likeability... all emanate directly into your organizational positioning and market presence.

Oh yeah, then he brought up (unsolicited) Social Networking- the omnipotent, the unknown, the vast potential- everyone is racing to harness the power of this burgeoning area.

Impact Shareholder Value thru Differentiation

Differentiate your Marketing Approach… through high quality, “crisp” communication and presentation materials. Ensure consistent “image”, branding and name recognition as the foremost goals of your e-mail and letter writing campaigns, marketing handouts and Website.

Differentiate your Sales Goals… by stressing performance and measurement tools in advancing relationships, not just closing deals. Mandate all salespeople to spend a minimum of 25% effort in cold calling or more affectionately, “hunting” initiatives.

Differentiate Customer Perspectives… by accepting only the highest levels of quality and responsiveness from every employee. Seek customer feedback to understand the “differentiators” of doing business with you vs. the competition. Ensure customer service escalates in personalization and satisfaction in the hand-off from sales to production/distribution/project management.

Differentiate your Accounting Function… by requiring timely, accurate, concise management information to impact executive decision making. Ensure finance team leaders and staff work cohesively with other departmental functions.

Set goals for all Department Managers to differentiate themselves… by successfully balancing the accountability for departmental excellence with the ongoing necessities of staff development, training and communication.

Differentiate your Internal Communication… with credibility, mutual respect and consistency. Recognize the immense power of your words –both negative and positive.

Clarify your strategic focus and align your organizational structure, your advisors and your capital with the means to get there. Differentiate Personal Relationships… with employees and advisors to remain objective regarding the required skill sets and personalities necessary to successfully execute and grow.

Monday, Monday... Just Like any Other Day?

Usually, I love Mondays- the whole week in front of me to advance opportunities, projects and relationships. I'm re-energized from a "lighter" weeekend business focus and my creative juices are flowing.

But occassionally, Monday unveils it ugly side; like yesterday. A CEO stood me up (still overseas, guess he didn't receive my voice mail confirm on Friday), a schedule left with three hours to kill from the road (despite advancements in technology, this is not my ideal) and two remaining meetings which were only OK.

But hey, it's Tuesday now, Monday is in the past and thankfully, I have plenty of time, energy and will to make the week a highly successful one. Lets Roll!

Social Networking No Longer Childsplay

Fascinating trend occuring; our children's passion with My Space and Facebook is escalating, at a rapid rate of speed, into the corporate world. From Linked In to Plaxo (recently acquired by Comcast and a soon to be formidable player) to the aforementioned My Space and Facebook, these tools are changing the face of the business recruiting, networking, marketing and selling landscapes.

If you haven't already, "Brand" your unique career, strengths and professional image for others to see and to expand your social network, because clearly... "Adults Want In"

TouchPoints- May 2008

As a service (and marketing tool) to our value business network, we've published a few "points" to touch our relationships in an impacting manner. Our 10 years of archives are available for client marketing purposes, below are the most recent thoughts....


Turn Stale Issues to Fresh Actions
Take control TODAY of the recurring obstacles you face with people, structure, processes, information (or lack of). Trust your instincts, plan the attack and hold yourself (and others) accountable to execute effectively from start to finish.

My Neat Little Discovery
Thanks to my 13 year old twins, I’m embracing a new IPOD which clears my head and elevates my focus. Give me sunshine, an hour to sit, walk, run and I’m re-energized; I understand now what the masses before me have discovered.

Are you Multi-Faceted or a Multi-Faceter?
Attractive is Multi-Faceted, the Professional who excels with multiple priorities and possesses strong confidence, presence and business knowhow. Annoying is The Multi-Faceter, the Individual juggling multiple tasks at a moment in time (email, telephone, computer) when 100% attention should be on the conversation at hand.

Amplify your Customers and Employees Pulse
The economy has weakened, meaning your customers are more conservative, your competitors more aggressive (or desperate) and your employees more combustible. Attack these challenges head on by taking a Snapshot of Employee and/or Customer attitudes to protect what you have and strengthen your Brand, staying ahead of the curve… and the economy.

Business Relationships

Interesting how decision makers are often closed minded to new relationships which have the potential to markedly improve business efficiency and reduce stress.
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I find my creative juices are "sparked" in the majority of my business meetings. Bottom line is you need to expand boundaries beyond the norm in order to achieve new ideas and attain greater internal gratification. Use your instincts to determine who is worthy of your time and to separate the pretenders vs. the real "players".